GoLocal Privacy Policy

Effective from September 2025

At GoLocal, we are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

When you sign up for GoLocal, we collect the following information:

  • Name

  • Email address

  • University affiliation and graduation year

  • Payment information (handled securely via our payment partner, GoCardless)

  • Phone number (optional, for account updates or promotions)

  • Card usage data (e.g., when and where your GoLocal card is scanned)

We do not store your full bank details. All sensitive payment information is managed securely by GoCardless in accordance with PCI compliance standards.

2. How We Use Your Information

We use your information to:

  • Create and manage your GoLocal account

  • Process your membership payment

  • Issue your GoLocal card

  • Monitor and improve GoLocal services

  • Provide anonymised usage statistics to partner businesses (e.g., number of scans)

  • Send you updates about new partners, promotions, and membership benefits

We may also use aggregated, anonymised data to help our partners improve their offerings.
We will never sell your personally identifiable information to third parties.

3. Sharing Your Data

  • We may share anonymised, aggregated data with partner businesses to demonstrate usage and service value (e.g., “100 students scanned their GoLocal card here this month”).

  • We use trusted third-party providers (e.g., PassKit, GoCardless) to manage card distribution and payments securely.

  • We will never sell, rent, or trade your personal data.

4. Marketing Communications

  • By signing up, you agree to receive occasional emails about GoLocal updates, new partners, and offers.

  • You can unsubscribe at any time by clicking the link in our emails or contacting us at hello@golocalcard.co.uk.

5. Data Retention

  • We retain your personal information only as long as necessary to operate your GoLocal membership and for legal/regulatory purposes.

  • If you cancel your membership, we will retain minimal information to maintain transaction records but will delete any unnecessary personal information after 12 months.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct any inaccurate or incomplete information

  • Delete your personal data ("Right to be Forgotten")

  • Object to how we use your data

To exercise any of these rights, email us at hello@golocalcard.co.uk.

7. Security

We take security seriously. All personal information is stored securely using modern encryption technologies. Payment processing is handled by GoCardless under industry-standard compliance (PCI DSS).

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email or through the GoLocal website.

9. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:
📧 hello@golocalcard.co.uk

GoLocal is a trading name of Slacke Leisure LTD. Registered address: Sha Tin, Westwood Road, Windlesham, GU20 6LP.