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GoLocal is a member-funded platform. Your support helps us keep the platform exclusive, secure better deals, and ensure businesses benefit too. And don’t worry - the savings you get each month far outweigh the fee.

We work directly with all our partners and they scan your card at the till to activate the deal. If there’s ever an issue, you can report it straight to us and we’ll sort it.

GoCardless is the provider we’ ve chosen to process payments on our behalf. If you’ ve seen a payment with the reference GoCardless or GoCardless LTD on your statement. That might be from us. We create payments for our customers using GoCardless and they process these according to the parameters we’ ve set.

No problem - just get in touch and we’ll resend your personal GoLocal card link right away.

When you pay with us, you do not need a GoCardless account. When you complete the form your Direct Debit will be created.

No. GoCardless is a global bank payment company.

Please ensure you check your junk mail! The emails will be from hello@golocalcard.co.uk

If you are still unable to find it, please drop us an email or contact us on instagram @golocaluk

Direct Debit payments can be cancelled anytime, but a bank will require at least one day ’s notice before your next payment date. We can cancel the Direct Debit for you (email us at contact@golocalcard.co.uk) , or you can cancel directly with your bank.

Note that if you cancel your subscription, your GoLocal card will no longer work.

When you complete our form to set up your Direct Debit, you give us instruction (also called a mandate) to collect the agreed payments from you. This is shared with your bank so they know you’ve authorised it. We can only collect payments when the mandate is active.

Here’s why you receive email notifications from GoCardless:

• Notifying you of an upcoming one-off payment, three working days before it’s charged

• When a new recurring payment is set up. The email will have information about the amount of your payments and how often they are collected. (You will not receive an email before each individual payment is collected)

• Notifying you of a failure, cancellation or change to the amount of your Direct Debit. (Failure notifications are sent the next working day.

• When a failed payment is retried.

Yes, GoCardless has been processing payments since 2011 and 100,000+ businesses like DocuSign, Trip Advisor and The Guardian use GoCardless to collect and send their payments. They process US$130 bn+ of payments every year across 30+ countries.

GoCardless is authorised by the Financial Conduct Authority to provide payment services on behalf of businesses.